Return Policy

WellNatura Return Policy

At WellNatura, we are genuinely passionate about our products and confident you will love them. That said, we understand that sometimes things are not quite the right fit. Our return policy is designed to be simple, fair, and stress-free.

Our Guarantees at a Glance

We offer the following money back guarantees depending on item condition and order date:

30 day money back guarantee on all purchases, including both new and used items
90 day money back guarantee on unused items only, for eligible orders

Please note that guarantees are determined by the order date and item condition, as outlined below.

Current Return Eligibility

Orders placed from 06.01.2026 onward

Covered by a 30 day money back guarantee
Applies to both new and used items
Used items are subject to our Fair Use Policy, explained below

Orders placed from

13.03.2025 to 05.01.2026 (inclusive)

Covered by a 90-day money-back guarantee
Applies to unused items only
Items must be in original condition and packaging

Orders placed before 13.03.2025

Covered by a 30-day money-back guarantee
Applies to unused items in original condition

Fair Use Policy for Used Items

To keep our guarantee sustainable as a small business, we apply a Fair Use Policy for items that have been used.

If you request a refund for a used product, we may ask you to complete a short questionnaire and provide a few photos of the item. This process helps us:

Confirm the product was genuinely tried
Understand what did not work for you
Improve our products and setup guidance
Continue offering a fair and hassle free guarantee for all customers

We appreciate your understanding and cooperation. This allows us to operate responsibly without giving products away for free.

Returns Questionnaire (Used Items Only)

If requested, you may be asked to provide the following:

Order Details

Order number, product name, and approximate delivery date

Setup Information

Where the product was placed
Whether there was direct skin contact
How it was grounded and whether the connection was tested

Usage Pattern

Total nights used
Any factors that may have affected results such as travel, illness, medication changes, or high stress

Expected Results vs Actual Experience

What you hoped to improve and what you noticed instead
Clear examples are helpful

Product Condition

Current condition
Whether it was washed according to care instructions
Confirmation that all parts are included
2 to 3 clear photos showing the overall condition

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will of course make it right as quickly as possible. Please contact us immediately so we can resolve the issue without delay.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds are processed back to the original payment method within 7 working days.

Return Shipping

Return shipping costs are the responsibility of the customer
Shipping costs are non-refundable
We do not charge any restocking fees

Exchanges

We only offer exchanges for items that are defective or damaged.

To request an exchange, please contact us and we will guide you through the process.

How to Initiate a Return

To start a return, please email us at info@wellnatura.co.uk.

Our team will provide the next steps and any required information.