Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What is WellNatura, and what do we offer?

WellNatura is a premium provider of grounding products, designed to help you reconnect with the Earth's natural energy for better sleep, health, and overall well-being. Our product range includes grounding bed sheets and accessories that utilize advanced technology to bring the benefits of earthing into your home.

2. How does grounding work, and what are its benefits?

Grounding, also known as earthing, involves connecting to the Earth's surface electrons through direct skin contact with the ground or through conductive products like our grounding sheets. Scientific studies suggest grounding can help improve sleep, reduce inflammation, and decrease chronic pain, among other health benefits.

3. How do I use WellNatura's grounding products?

Our grounding sheets are easy to use! Simply lay the grounding sheet on your bed and ensure it makes direct skin contact while you sleep. Connect the grounding cord to the sheet and plug it into a properly grounded wall socket or use a grounding rod outside. Your body will be naturally grounded while you rest.

4. Are your products safe to use?

Yes, our products are designed with safety in mind. They are made with non-toxic, durable materials and comply with international safety standards. Our grounding cords and accessories have built-in resistors to ensure a safe grounding experience.

5. How do I know if my order has been processed?

Once you place an order, you will receive a confirmation email with the details of your purchase. When your order is shipped, you will receive another email containing tracking information. If you haven't received these emails, please check your spam or junk folder, or contact us at info@wellnatura.co.uk.

6. How long will it take to receive my order?

Orders typically take between 3-13 business days to arrive, depending on your location and any unforeseen circumstances (such as holidays or natural events). Once your order has shipped, you will receive tracking details to monitor your delivery.

7. Do you ship internationally?

No, currently we only offer shipping to the United Kingdom.

8. What is your return and refund policy?

We offer a 30-day money-back guarantee on all of our products. If you're not satisfied with your purchase, you can return it for a full refund or exchange within 30 days from the date of purchase. Please note that shipping costs for returns are the responsibility of the customer. For more details, visit our Return Policy page.

9. How do I return or exchange a product?

To initiate a return or exchange, please contact our support team at info@wellnatura.co.uk. Include your order number and reason for return. Once approved, you will receive instructions on how to ship your product back to us. Refunds will be processed once the item is received and inspected at our facility.

10. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, as well as PayPal. For your convenience and security, all payments are processed through secure and encrypted payment gateways.

11. Can I track my order?

Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the courier's tracking system.

12. What if my order is lost or damaged during shipping?

If your order is lost or damaged during shipping, please contact our customer service team immediately at info@wellnatura.co.uk.

13. Can I use discount codes on my order?

Yes, we offer discount codes during special promotions. You can apply a valid discount code at checkout. Please note that only one discount code can be used per order, and some products may be excluded from promotions.

14. How do I know if a product is in stock?

Product availability is listed on each product page. If a product is out of stock, it will be noted as such. You can also sign up to be notified when an out-of-stock product becomes available again.

15. What if I need further help or have more questions?

If you have any other questions, feel free to contact our customer service team via email at info@wellnatura.co.uk. We aim to respond within 24 hours, Monday through Friday.

16. Do you offer bulk or wholesale orders?

Yes, we offer bulk or wholesale purchasing for larger orders. Please contact our sales team at sales@wellnatura.co.uk to discuss your requirements and get more information.

17. How do I ensure my product is properly grounded?

To ensure your product is properly grounded, always plug the grounding cord into a properly grounded outlet or use a grounding rod. Our products come with instructions to help you set them up correctly.