Cancellation Policy
Your Right to Cancel
You have the right to cancel your order within 90 days without giving any reason. The 90-day period begins from the date you physically receive the goods.
To cancel, please notify us by email at info@wellnatura.co.uk or call us on +44 2037695466. You may use the sample cancellation form provided below, but this is not mandatory.
To meet the cancellation deadline, it is sufficient that you send your communication before the 90-day period expires.
What Happens When You Cancel
We will refund the full purchase price within 7 working days of receiving the returned goods. The refund will be processed using the same payment method you used for the original transaction. You will not incur any fees for this refund.
Return shipping costs are the responsibility of the customer, except for items that arrive damaged, defective, or incorrect. We recommend using a tracked shipping service when sending returns. For more details, please see our Return Policy.
You are only liable for any reduced value of the goods if this is caused by handling beyond what is necessary to inspect the item.
Sample Cancellation Form
(Complete and return this form only if you wish to cancel your order.)
To:
WellNatura
Happy Cart Limited
RM 509 5/F The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, 999077, Hong Kong
Email: info@wellnatura.co.uk
Phone: +44 2037695466
I/we (*) hereby cancel the contract for the purchase of the following goods (*):
…………………………………………………………………
(Insert description of goods)
Ordered on (*) ………………… / received on (*) …………………
Name: …………………………………………
Address: …………………………………………
Signature (paper only): …………………………
Date: …………………………………………
(*) Delete as appropriate.
Contact Us
If you have any questions about our cancellation policy, please get in touch. If you prefer to fill out a form to contact us, you can do so by visiting our contact page.
WellNatura
Happy Cart Limited
RM 509 5/F The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, 999077, Hong Kong
Business Registration Number: 77321394
Email: info@wellnatura.co.uk
Phone: +44 2037695466
Customer Support Opening Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT+1)
Related Policies
Return Policy · Shipping Policy · Terms of Service · Privacy Policy · Payment Policy
With the enthusiasm of hundreds of satisfied customers we serve daily, we are confident that our products will impress you.
At our company, the customer always comes first. However, if you're not completely satisfied, simply contact us within 90 days of your order. We will refund the full purchase price upon return – hassle-free and no questions asked.
The WellNatura Team.