Terms of Service

Last Updated: April 5, 2026

1. Overview

This website is operated by Happy Cart Limited, trading as WellNatura. Throughout this site, the terms "we," "us," and "our" refer to Happy Cart Limited. We offer this website, including all information, tools, products, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least 18 years of age.

You may not use our products or services for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. Payment processing is handled securely by our third-party payment processors (Stripe and PayPal).

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

4. Products and Services

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours, images, and descriptions of our products that appear on the site. We cannot guarantee that your computer monitor's or mobile device's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

5. Order Acceptance and Pricing

The product descriptions contained on our website do not represent binding offers on our part, but rather serve to enable you to submit a binding offer to purchase. By placing an order through our online checkout process, you submit a legally binding offer to purchase the goods in your shopping cart.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product or service availability, errors in the description or price of the product or service, or errors in your order. If we cancel an order after your payment has been processed, we will issue a full refund to your original payment method.

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).

All prices are displayed in British pounds (GBP) unless otherwise stated. Prices are inclusive of VAT where applicable.

6. Payment

We accept payment via major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club), PayPal, Apple Pay, and Google Pay. All payments are processed securely through our third-party payment processors. For full details, please see our Payment Policy.

By providing your payment information, you represent and warrant that you are authorised to use the payment method and that the information you provide is accurate and complete. You authorise us to charge your payment method for the total amount of your order, including applicable taxes and shipping charges.

7. Shipping and Delivery

All orders within the United Kingdom include free shipping. Estimated delivery times are provided at checkout and are not guaranteed. We are not responsible for delays caused by the carrier, customs processing, weather, or other circumstances beyond our control.

Risk of loss and title for items purchased from us pass to you upon delivery of the items to you. For full details on shipping, please see our Shipping Policy.

8. Returns, Refunds, and Cancellations

We offer a 90-day money-back policy on all purchases. For full details on returns, refunds, and cancellations, please refer to our Return Policy and Cancellation Policy.

9. Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

10. Intellectual Property

All content on this site, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Happy Cart Limited or its content suppliers and is protected by United Kingdom and international intellectual property laws.

You may not use, reproduce, modify, distribute, or display any content from this site without our prior written consent, except as necessary for your personal, non-commercial use in connection with shopping on our site.

The WellNatura name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Happy Cart Limited. You must not use such marks without our prior written permission.

11. User Comments, Feedback, and Submissions

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation to maintain any Comments in confidence, to pay compensation for any Comments, or to respond to any Comments.

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

12. Personal Information

Your submission of personal information through the site is governed by our Privacy Policy.

13. Disclaimer of Warranties

Our site and all products and services delivered to you through the site are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

Nothing in these Terms excludes or limits your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015.

14. Limitation of Liability

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of England and Wales.

Subject to the above, in no case shall Happy Cart Limited, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.

In any event, our total aggregate liability to you for all damages, losses, and causes of action shall not exceed the amount paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Happy Cart Limited and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

16. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

17. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination, and/or accordingly may deny you access to our Services (or any part thereof).

18. Entire Agreement

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

19. Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or relating to these Terms or your use of our site or services shall be subject to the exclusive jurisdiction of the courts of England and Wales. This does not affect your statutory rights as a consumer to bring proceedings in the courts of the country where you reside.

20. Dispute Resolution

If a dispute arises between you and us, we encourage you to first contact us at info@wellnatura.co.uk to attempt to resolve the dispute informally. We will endeavour to address your concerns and work toward a resolution in good faith.

21. Your Statutory Rights

Nothing in these Terms of Service affects your statutory rights under UK consumer protection law. For more information on your rights, visit www.citizensadvice.org.uk.

22. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

23. Contact Us

Questions about these Terms should be sent to us. If you prefer to fill out a form to contact us, you can do so by visiting our contact page.

WellNatura
Happy Cart Limited
RM 509 5/F The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, 999077, Hong Kong
Business Registration Number: 77321394
Email: info@wellnatura.co.uk
Phone: +44 2037695466
Customer Support Opening Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT+1)

Related Policies

Return Policy · Cancellation Policy · Shipping Policy · Privacy Policy · Payment Policy · FAQ